GENERAL TERMS AND CONDITIONS
This website is owned and operated by Kosher Sales Pty Ltd TA Cape Jewel .
II. By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.
III. Kosher Sales may amend these terms and conditions from time to time. Any amendment is effective immediately.
Delivery Fee Quote Guarantee
I. Prior to checkout, Kosher Sales agrees to quote and/or display the delivery fee.
II. The delivery day selected by the customer is the requested delivery day. The delivery can be made anytime, up to 1 day after or before, the selected delivery time.
III. We are unable to deliver on Saturday. Orders received after 2pm on Friday will be will be shipped on Monday.
Saturday, Sunday and Public Holiday Deliveries
IV. Deliveries on Sundays and public holidays are not available, except when stated otherwise.
Deliveries in Transit .
Kosher Sales does not provide a track and trace service or an estimated time of arrival once products are in transit for delivery.
II. Proof of Delivery (POD) times are available, if requested a day after the set delivery date.
III. For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to dispatch and redelivery fees will apply.
IV For business, school and hospital addresses, Kosher Sales accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.
3. CUSTOMER OBLIGATIONSContact Details
Customers must supply Kosher Sales with a valid contact email and two phone numbers (eg. a landline and a mobile.)
II. Kosher Sales accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.
I. It is the obligation of the customer to ensure the recipient’s delivery address is correct.
II. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect fees.
III. Kosher Sales accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or Pro Fruit acted reasonably when delivering the goods.
Recipient Details and Personalised Messages
I. The customer must ensure recipient details, such as their name and address are correct and also spelt correctly. Kosher Sales accepts no responsibility for any incorrect information, when such information results from a reliance on information provided by the customer.
II. In regards to internet orders, customers should ensure that their personalised message is written to their satisfaction. Kosher Sales accepts no responsibility for incorrect spelling, grammar or formatting.
4. ALTERATIONS AND AMENDMENTS TO ORDERS
We are unable to provide any alterations or amendments (including cancellations) for orders that are in the process of being prepared, already prepared and/or in transit. This could be up to 7 business days in advance of delivery date.
II. If Kosher Sales agrees to accept the alteration or amendment request, the Customer must pay for any additional fees and charges incurred.
III. No cash or credit refunds will be made for alterations or amendments that result in a value less than the original order cost.
IV. Kosher Sales reserves the right to refuse alterations and amendments.
Alterations and Amendments Disclaimer: during Special Events, including but not limited to, Jewish Holidays and South Africa Public Holidays , all orders are final and Kosher Sales reserves the right to not accept any alterations, amendments or cancellations of already placed orders.
5. CANCELLATION OF ORDERS
I. Cancellation requests received at min.48 hours prior to the scheduled delivery date will incur an administration fee of R80.00. Customers may opt for the gift voucher to the full value of the order if they wish to avoid cancellation fees. Please contact our Customer Service on 084 980 2448 to discuss your options.
II. Cancellations received after the applicable period stated above, are void.
III. If the cancellation is authorised the difference will be refunded, within 5 – 7 working days, or at the discretion of the customer’s bank/financial institution.
IV. Kosher Sales is unable to cancel orders that are already prepared and/or are with a courier for delivery.
6. COMPLAINT POLICIES
Kosher Sales Complaint Policy
I. Any dissatisfaction with the product(s) must be communicated to Customer Service within three (3) days of delivery. 084 980 2448 or firstname.lastname@example.org
II. Kosher Sales reserves the right to request photos of the original product(s). To assist us in quality control it is our policy, if requested by us, to collect the original products.
I. Products in the Kosher Sales range are not available at all locations. Customers will be informed when a selected product is not available in the delivery location.
Photography and Products
I. For photographic purposes containers such as dishes, glasses or other props may be used for display purposes and are not included with the final product. The itemised product description available on the product page outlines the contents of final products.
8. PRICING AND TRANSACTIONS
I. All prices quoted, unless otherwise stated, are inclusive of VAT when applicable.
II. All prices, unless otherwise stated, are quoted in South African Rand (ZAR).
III. Product prices do not include delivery fees.
IV. In the event a customer is entitled to a refund, the refund will be made to the original credit card , bank account or paypal account. For paypal transactions the refund will be made to the paypal account.
I. Discounts apply to the product value and exclude the delivery charge.II. Discounts may not be combined with any other offers, discounts or gift vouchers.
III. Discounts may not be redeemed for cash or transferred.
IV. Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.
V. Discounts will not be applied to an order after payment has been taken.
VI. All Kosher Sales promotional codes are valid for one product per transaction only and for personal consumption only.
VII. These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, 'the discount'.
10. GIFT VOUCHERS
I. The voucher is redeemable by the bearer for Kosher Sales merchandise to the value stated on the front of the voucher.
II. The voucher may not be used after the expiry date as stated on the certificate and is not exchangeable, refundable, replaceable or redeemable for cash, payment of accounts or other gift vouchers or discounts.
III. A minimum purchase value of R490.00 as stated on the gift voucher is applicable. The minimum purchase value is exclusive of delivery fees.
IV. The voucher is valid for deliveries made within the specified Kosher Sales South Africa delivery network only.
V. The voucher cannot be used in conjunction with any other promotion, discount or certificate offer. Only one discount will apply per order and it will be the larger discount of the two.
VI. Limit of one voucher per order applies.
VII. Kosher Sales is not responsible or liable for vouchers that are lost or stolen.
VIII. Gift voucher may only be redeemed on the Kosher Sales websites, or over the phone on 084 980 2448
IX. Partial deductions in the value of a gift voucher are allowed and a record of the remaining value will be kept by Kosher Sales. There are no re-issues of the deducted gift certificate value.
X. Kosher Sales will not redeem a voucher if our records indicate that it has already been redeemed or has not been issued.
XI.The value of this certificate cannot be applied after your transaction has already been processed and completed. If forgotten, the voucher must be saved and used towards your next purchase.
XII. Any inconsistencies and issues arising from differences between the terms and conditions listed here and presented on the gift certificate/voucher is at the discretion of Kosher Sales to resolve.
XIII. Gift voucher orders placed outside of business hours will be posted on the next business day.
11. SECURITY AND PRIVACYCollection and Use of Information
I. Kosher Sales collects personal data for the purpose of fulfilling orders for products or services, or for the purpose of competitions and prize-giving, or for any other such purpose which requires the collection of personal data in order for Kosher Sales to fulfil an obligation.
II. Personal data includes, but is not limited to: the full name of the customer and/or recipient or competition entrant, payment details, e-mail address, recipient address and contact (mobile) phone numbers.
III. Kosher Sales does not keep records of customer credit card details.
iv. For customer security, your IP address has been logged and will be recorded with your purchase details
Disclosure of Information
I. Kosher Sales may disclose personal data necessary to third party service providers for the purpose of fulfilling customer orders and any other obligations, such as prize-giving or sponsorships.
II. Kosher Sales will not disclose personal information to third parties for marketing purposes without prior authorisation.
III. Under no circumstances will Kosher Sale sell or receive payments or services for disclosing customer's personal information to any partner or external company.
Sender Anonymity and Disclosure
I. Customers have the right to remain anonymous except in circumstances where personal information is required to complete an electronic transaction.
II. Kosher Sales will not disclose sender/customer information to a recipient unless requested or approved to do so by the sender/customer.
I. Kosher Sales websites utilise cookies to store information of browsing history and to enable browsing features. We do not store any personal or financial information about customer-used cookies.
I. Customers can elect to receive promotional material by joining as a Member and opting to receive plain text or HTML emails.
II. In compliance with South African law, all marketing material sent to the subscriber will include an option for the subscriber to request removal from mailing or contact lists for any future marketing
I. Any party engaged in illegal activities involving the use of Kosher Sales websites will be subject to civil and criminal sanctions and prosecution.
II. Kosher Sales does not guarantee that it will be able to prevent any illegal or inappropriate use of its websites, nor that it will give notice of any illegal or inappropriate use of its websites.
III. It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be prosecuted.
13. GOVERNING LAW
I. The use of this website and these conditions is governed by and construed in accordance with the laws of South Africa .
II. Any legal action arising out of its use shall be brought and enforced under the applicable South African law.
III. By using this site, you agree to submit to the jurisdiction of the courts of South Africa and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of South Africa.
14. THIRD PARTY SITES
I. Websites operated by Kosher Sales may provide links to related third party sites. Kosher Sales is not responsible for the privacy practices or the content of such websites and does not warrant the security of any information supplied to third party sites.
15. TRADEMARKS, COPYRIGHTS AND RESTRICTIONS
I. All material on websites owned, operated, licensed or controlled by Kosher Sales , including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Pharma Heal its related companies or by other parties that have licensed their material to Pharma Heal .
II. Material on any website owned, operated, licensed or controlled by Kosher Sales is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Kosher Sales.
III. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Kosher Sales copyrights, trademarks and proprietary rights and is prohibited.
I. Kosher Sales is not liable for failure to perform obligations, including but not limited to, the fulfilment of an order or a delivery, if such failure occurs as a result of acts of G-d (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond Kosher Sales control.
17. OWNERSHIP & POSTAL ADDRESS
Kosher Sales Pty Ltd is registered as private company in South Africa
Postal Address: PO Bbox 100533 Milnerton 7435